We want you to love your Kalm order. If something isn't right, contact us and we'll help.

14-Day Returns

You have 14 days after receiving your item to request a return. To be eligible, the item must be unused, unworn and in its original packaging, with proof of purchase.

How to Start a Return

Email us at axelwillianf@gmail.com with:

• Your full name
• Your order number
• The reason for the return
• Whether you want a refund or an exchange

If your return is approved, we'll send you the return address and instructions. Please don't send items back without approval, because we can't process returns we didn't approve.

Return Shipping

The customer pays for return shipping, unless the item is damaged, faulty or incorrect. We recommend a tracked shipping service, because we can't be responsible for returns lost in transit. Please send your return within 7 days of receiving approval.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, email us within 48 hours of delivery with photos of the item and the packaging. We'll send a free replacement or give you a full refund, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 14 days of us receiving the item. Your bank may take a few more business days to show it on your statement.

Exchanges

To exchange an item for a different size or color, follow the return process above and place a new order for the item you want.

UK and EU Customers

If you live in the UK or the European Union, you have the right to cancel your order within 14 days of delivery for any reason. Items must be unused, in their original packaging and returned with proof of purchase.

Contact Us

Questions about returns or refunds? Email us at axelwillianf@gmail.com. We reply Monday to Friday, 9am to 7pm. If there's a problem with your order, please contact us before opening a dispute with your bank or PayPal, so we can fix it quickly.