Order Processing

We process and dispatch orders within 1 to 2 business days after purchase.

Where We Ship From

Our products are made in China. Our fulfillment partner ships every order directly from China to the address you enter at checkout.

Delivery Time

Delivery usually takes 5 to 12 business days after dispatch. Times can vary by destination, and delays caused by customs or local carriers are outside our control. Thank you for your patience if this happens.

Shipping Costs

Shipping is free on all orders.

Tracking

Every order is shipped with tracking. We'll email you your tracking number once your order ships. Please allow 3 to 5 business days for tracking to become active in the carrier's system.

Customs, Duties and Taxes

Depending on your country, import duties or taxes may apply. These charges are not included in the order total, and the customer pays them on delivery.

Shipping Address

We ship orders to the address provided at checkout. Please make sure your shipping details are correct. We are not responsible for delays or losses caused by an incorrect or incomplete address.

Undelivered or Returned Packages

A package may be returned to us if customs duties or taxes are not paid, the address is incomplete or incorrect, or the package is not collected from the delivery point. If this happens, email us at axelwillianf@gmail.com to arrange reshipment. The customer pays for reshipping. If we don't hear from you within 14 days of the package being returned, the order will be considered abandoned and no refund will be issued.

Damaged Packages

If your order arrives damaged, faulty or incorrect, email us within 48 hours of delivery with photos. We'll send a free replacement or give you a full refund, as described in our Return & Refund Policy.

Contact Us

Questions about your delivery? Email us at axelwillianf@gmail.com. We reply Monday to Friday, 9am to 7pm.